Dados da vaga Customer Care Representative em SP

Descrição

1. Área e especialização profissional: Telemarketing - SAC
2. Nível hierárquico: Operacional
3. Número de vagas: 5
4. Local de trabalho: São Paulo, SP
5. Regime de contratação de tipo Efetivo – CLT
6. Jornada Período Integral
7. Modelo de Trabalho: Presencial
8. Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Customer Care Representative working in Sao Paulo, Brazil, you’ll be a part of bringing humanity to business. #experienceTTEC
9. What You’ll be Doing
10. The candidate will provide customer service with a standard of excellence, courtesy, empathy, trust, assertiveness, and a focus on solutions. He will work in the after-sales area handling tickets and maintaining the customer portfolio.
11. During a Typical Day, You’ll
12. • Maintaining the client portfolio (after-sales)
13. • Identifying new business opportunities
14. • Explaining how it works: Prices, deadlines, conditions
15. • Explaining the product specifications
16. • Handling complaints, concerns, financial and payment information, delays, etc.
17. What You Bring to the Role
18. • Proficiency in the Office package (especially Excel)
19. • Ease of performing multiple activities at the same time
20. • Great written and phone communication skills
21. • Ability to work as part of a team
22. • Analytical profile
23. • Good at mastering tools and typing
24. • Adaptability to work in a fast-changing environment
25. What You Can Expect
26. • Wage: BRL1.650
27. • Benefits: Transportation Voucher, Meal/Food Voucher, Medical, Dental, and Life Insurance, Nursery Allowance, Tuition Reimbursement, Total Pass, Sesc, and University partnership, and Employee Assistance Program
28. • Working arrangements: On-site
29. • Work schedule: 6x1
30. • Schedule: Morning and afternoon (operation runs from 8 am to 8 pm)
31. • Opportunities for professional development and growth
32. • Experienced and supportive leadership
33. A Bit More About Your Role
34. We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.
35. You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
36. About TTEC
37. Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
38. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
39. #JID-03XB6
40. #ttecbrazil

Valorizado

1. Escolaridade Mínima: Ensino Médio (2º Grau)